Frequently Asked Questions

Can I transfer my ticket?

Tickets are non-transferable and tied to your name. If plans change, reach out to our team about refund options within 30 days of purchase.

What's your refund policy?

Refunds are available up to 30 days before the event. After that, no refunds. Cancellations due to weather or force majeure will be handled case by case.

What payment methods do you accept?

We take all major credit cards, PayPal, and Apple Pay. Payment is processed securely at checkout.

Is there an age restriction?

Stateside is open to all ages. Minors must be accompanied by a guardian. No alcohol will be served to anyone under 21.

Do you offer accessible seating?

Yes. Accessible seating and companion passes are available for all ticket tiers. Contact our team at access@statesidemusic.com to request accommodations.

When will I receive my ticket?

Digital tickets are sent to your email immediately after purchase. Print them or show your phone at the gate. Physical tickets can be requested during checkout.

Still have questions?

Get in touch with our team.

Contact us

code of conduct

What Is Our Code of Conduct?

We are here because of you — and you are here to have a great 4th of July celebration. You are the eyes and ears of the festival, and we rely on you to follow our code of conduct and to practice personal responsibility.

Anti-Harassment Policy

Rolling Stone has a zero-tolerance policy for harassment of any kind. Please alert staff immediately if you feel harassed or threatened in any way.

Remember: No always means NO. Monitor yourself and those around you. If something inappropriate happens to you or someone in your group, notify Rolling Stone or Stateside personnel right away.

Be Observant

We are creating a community, and we should always look out for one another. What will make Stateside great is the unique experience you create when the gates open.

  • Be mindful of your belongings and your surroundings.
  • If you see someone who needs help, check in with them.
  • If you encounter a potentially dangerous situation or observe something that just doesn't seem right, alert a staff member.
  • If you or someone you see is sick or injured, seek immediate medical attention.

Respect the Festival Grounds

Please leave no trace behind other than memories. Throw away your trash, respect the space, and be considerate of other festival attendees.

The Buddy System

It's always better with a buddy, and we encourage everyone to pair up and make the most of the festival.

  • Designate a meeting spot in advance, in case you lose your buddy or your group.
  • If anyone in your party is in trouble, please alert festival staff immediately to assist — no questions asked.

Festival Safety

We take security very seriously, and the festival adheres to strict safety policies and procedures to protect all guests. We work with local, state, and federal agencies to ensure the well-being of all.

Security and event staff personnel will be located around the festival. They are there to help — don't hesitate to ask for help if you need it. If you cannot locate event staff, please stop by our information booth or medical areas.

Children and Minors

Stateside is all ages. 

Children under 2 are free to attend with an adult who has purchased a ticket.

Children and minors may attend, but supervision rules apply. Children under 9 years old must be accompanied at all times by a caregiver over the age of 14.

If a child under 12 is left unattended, festival staff will attempt to contact the parent or caregiver. If that is unsuccessful, the child may be considered abandoned and the Kingston Police Department may be contacted to place the child in temporary protective custody.

Prohibited Actions

The following behaviors are not permitted at Stateside:

  • Behavior that is unruly, disruptive, irresponsible, or illegal in nature
  • Foul or abusive language, or obscene gestures
  • Interfering with the enjoyment of others, any ongoing event, or business activity
  • Climbing on any part of trees, structures, walls, railings, or other built environment
  • Public drunkenness
  • Verbally or physically harassing any of our guests, other patrons, or staff
  • Engaging in any form of solicitation
  • Smoking in areas other than those designated as "smoking areas"
  • Violating the terms of any applicable admission ticket policy, license, or related laws
  • Failing to follow instructions of security personnel or law enforcement
  • Entering any areas of the venue premises other than those areas permitted for guest entry — including Building 9 (drying kilns)
  • Lighting fires or burning of any items
  • Destruction of plantings on the property
  • Removing or tampering with any grates; disposing of waste or materials by way of stormwater grates

Permitted and Prohibited Items

For the full list of items you can and cannot bring to the festival, please see our FAQ page.

Questions or Concerns

For questions about our Code of Conduct, please contact us at support.stateside@rollingstone.com.

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Attendees and guests who violate these provisions will be ejected without refund and also may lose ticket privileges for future events.

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